SUMMARY: Frost & Sullivan’s 2015 Australia Facilities Management Software Company of the Year has been awarded to Serraview, a leading provider of workplace management software in Australia and North America.
MELBOURNE, Australia and New York, NY – December 7, 2015 – As part of its 2015 Excellence Awards, Frost & Sullivan has named Serraview the Australia Facilities Management Software Company of the Year. As a global growth consulting company with 1,800 analysts and consultants monitoring more than 300 industries and 250,000 companies, Frost & Sullivan presents best-in-class awards each year based on its extensive research.
Serraview was honored by Frost & Sullivan for its achievements in developing technology for the facilities management (FM) market in Australia by demonstrating excellence in growth, innovation and leadership. Metrics used to judge the award recipient included visionary innovation, implementation of best practices, and exemplary customer experience.
Serraview leads the market in Australia for facilities management software in workplace management and optimization. For the past 9 years, the company has worked closely with the leading Australian corporations and government agencies, as well as top US banks and technology companies. Serraview’s integrated workplace management system (IWMS) captures relevant workplace utilization data and allows clients to strategically analyze, optimize and monitor the usage of office space to reduce corporate real estate costs.
“This award from Frost & Sullivan is a great source of pride to Serraview,” said Serraview CEO Stephen Macnee. “It shows our dedication to developing innovative, world-class tools for driving workplace efficiency. It’s also gratifying to be acknowledged for our user-friendliness and customer service as this has always been a top priority for Serraview.”
The complete report detailing the benchmarking criteria for the 2015 Frost & Sullivan Australia Facilities Management Company of the Year is available on Serraview’s web site.
About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
In the corporate workplace community, the agile work environment has become a hot topic of conversation. If you have attended workplace and facilities industry events over the past few years, such as IFMA World Workplace, CoreNet Global Summit, CoRETECH or WORKTECH, you have certainly become aware of the movement. But what exactly does it mean and why are more and more progressive companies moving in that direction?
It means transitioning from dedicated workstations for each employee to shared spaces that workers use as needed. Considering that as much as 60 percent of traditional office space is unused on any given day, the agile work environment provides the means for an organization to optimize the utilization of workplace and reduce cost, often by as much as 20 percent or more.
Many companies take this idea to the next level by moving to activity based working (ABW) at the same time as they implement the agile work environment. ABW gives people the freedom to choose the type of space they want to work in based upon the type of work they need to do that day. ABW spaces are designed for efficiency, productivity and collaboration. These spaces are conducive to creative thinking and stimulating ideas because they provide comfortable areas for people to interact.
A sneak peek at the agile work environment and ABW in forward-thinking organizations
The implementation of the agile work environment and ABW is growing fast in the US, yet organizations in Australia and New Zealand began the transition several years back and are far ahead of the curve.
To get an idea what the agile work environment with ABW could look like for your company, take a look at these exciting new work spaces currently being used by Commonwealth Bank, ASB Bank, and Atlassian:
Here are a couple of implementations of the agile work environment and ABW by forward-thinking US companies:
How organizations benefit from this new way of working
It’s no secret that real estate is one of the highest costs faced by corporations, typically second only to the cost of labor. So naturally your ears perk up when you begin hearing how much some of these forward-thinking organizations are saving on real estate cost with the agile work environment. That’s because in the typical corporate office, as much as 60 percent or more of desks sit unused every day. Moving to more flexible shared space allows you to optimize the use of space and accommodate more people in fewer square feet.
Yet there is even more to be gained by moving to an agile work environment than saving money:
Attracting and keeping talented employees. In many industries, there are not enough skilled and talented people to go around. Attracting the best talent has become like a competitive sport. The cool features of the agile work environment with ABW, such as comfortable furniture, collaborative work spaces and recreation areas and can be the thing that tips the scale in your favor for top candidates.
A collaborative culture produces better ideas. When teams are given the space to truly work collaboratively, the spike in creative thinking and innovation can be astounding. If your organization’s idea generation needs a kick-start and you’re looking to build a corporate culture that supports innovation, it may be time to think about the agile work environment and ABW.
Employee satisfaction increases productivity. Here’s another well-known fact: happier employees work harder, are more engaged in their tasks, and produce better results. Even though some people will be resistant to moving to shared workspaces initially, in the end they are happier in an agile work environment. After all, they’re only losing a desk and they gain so much more: spaces that are better suited for the work they do, a more social environment where they can connect with others, not to mention cool lounges, recreation areas and kitchens.
Anticipate some challenges
It’s a fact: moving to an agile work environment is a massive cultural change for an organization. That’s exciting, but it does present certain challenges. You are asking people to change their ingrained habits. You should expect to encounter resistance from some employees who need privacy for their work, those who feel that their status is undermined by losing their corner office, and even questions about where they will keep their personal items.
One general principle to keep in mind is that you must enable rather than inhibit your employees in doing their jobs. Marcelo Romano, Director of Real Estate and Site Development at CoreTech 2015 noted: “Our business depends upon the continuation of Moore’s Law. The worst thing we can do is inhibit that with poor real estate decisions.”
One way to make it seamless and easy for employees to get their work done in an agile work environment is to reinvest your savings from optimization in building a better work environment. Retrofit your buildings with ABW furniture and fittings that support collaboration.
Technology helps you get the most from an agile work environment
When you make any large corporate investment, you want to do everything you can to get the most bang for your buck, and also to realize that ROI as quickly as possible. When it comes to moving to an agile work environment, that means taking advantage of the latest technology to measure utilization of space and help you manage and optimize how people use your workplace. Utilization data is also essential for providing location services (often called wayfinding tools) that make it simple for people to find a space to work and to find where colleagues are working.
Here are some that you need to know about when planning a new agile work environment:
Badge swipe data
Badge or card swipes allow you to collect utilization information from data captured by the security system that grants access to a building and sometimes a floor. This is often the simplest way to begin tracking utilization data since the technology is already in place. Marrying this data with other workplace information will produce a good understanding of utilization at higher levels.
Manual audits are a thing of the past: time consuming, expensive, and prone to human error. Today’s forward-thinking companies are turning to sensor technology that captures space utilization data at various levels of precision for the agile work environment.
Low energy Bluetooth (such as iBeacon): These solutions use existing smart phone technology to provide much more accurate indoor positioning than traditional Wi-Fi. This technology can capture utilization across a space and improve the reliability of location services information.
Lighting sensors: Smart lighting is quite popular for both new buildings and renovations, because it helps reduce environmental impact and save money on power. The lights have motion sensors that detect occupancy and control the lights throughout the day. Often the solutions have a back end that can collect utilization data.
Desk sensors: Tracking utilization using sensors installed in each space (desk, room, breakout space, etc.) provides precise results at an anonymous level. A deeper understanding of how teams are working can be achieved by pairing the utilization data with allocation data.
Even before you begin the process of moving to an agile work environment, implementing workplace management software helps you earn the trust of your business units and also helps you gather the data you need to make the move. Having accurate data also allows you to build a compelling business case for transitioning to an agile work environment.
The right workplace management tool gives you access to all of your workplace data in one place, and makes it simple for your workplace team to manage. Look for these important features that support not only the workplace team but also employees in the agile work environment:
Easy-to-use interactive wayfinding on touch screen kiosks and on employees’ mobile devices
Streamlined data collection and communication for stress-free management of the move to a new environment
Integration with many sources of occupancy tracking data
Analytics including visual dashboards, interactive charts, and floor plans that make it easy to monitor and analyze your workplace utilization
Here is the difficult part: the workplace management software solutions on the market differ significantly in their scope, design, technology, and ease of implementation. These factors can greatly affect the value you can expect to gain from using the tool, as well as how quickly you can realize better space utilization and ultimately millions in cost savings with an agile work environment.
LOS ANGELES, CA – Serraview, a leader in workplace management software, and CommScope today announced at the CoreNet Global Summit that they are working together to deliver smarter tools for companies to optimize their workplace and make buildings work for the people who use them.
Serraview integrates real-time occupancy data from CommScope’s Redwood® Building Intelligence Platform to enable clients to optimize their commercial property portfolio. Data flows from Redwood’s sensor network into Serraview’s Smart Environments tool so real estate teams can quickly pinpoint vacant or under-utilized space and accurately track the ratio of people to desks for unassigned or agile work areas.
By adding Redwood’s occupancy sensor data to Serraview’s network-based activity monitoring and badge data, the companies can provide unmatched space utilization insights for clients.
Serraview Dashboard showing Redwood Sensor data
Serraview will demonstrate the Smart Environments solution, utilizing the Redwood data, at the CoreNet Global Summit in Los Angeles at booth #226, October 18-20, 2015.
This integration will allow our clients to accurately pin-point which parts of their property portfolio are working for them, and address problem areas. For example, a recent study at one of our large financial clients found booked meeting rooms are only used 42% of the time. Corporate real estate departments now have access to concrete, indisputable data to support decisions to consolidate, upgrade or re-stack their footprint making their space significantly more efficient.
CommScope recently launched its application developer program for the Redwood open API and Serraview is one of the first companies to work with us to launch an innovative application to benefit customers
Ernest Pickens, SVP of Emerging Solutions, CommScope. – LinkedIn
About CommScope CommScope (NASDAQ: COMM) helps companies around the world design, build and manage their wired and wireless networks. Our vast portfolio of network infrastructure includes some of the world’s most robust and innovative wireless and fiber optic solutions. Our talented and experienced global team is driven to help customers increase bandwidth; maximize existing capacity; improve network performance and availability; increase energy efficiency; and simplify technology migration. You will find our solutions in the largest buildings, venues and outdoor spaces; in data centers and buildings of all shapes, sizes and complexity; at wireless cell sites; in telecom central offices and cable headends; in FTTx deployments; and in airports, trains, and tunnels. Vital networks around the world run on CommScope solutions.
Campbell, Calif. and New York, NY – Condeco Software and Serraview, two global leaders in workplace management technology, today announced a partnership that will provide enterprise clients with the tools needed to optimize their space utilization, move towards agile working and support the productivity needs of their workforce in today’s modern working environments.
Serraview Kiosks showing Condeco Occupancy Data
The new integration feeds smart utilization data gathered by Condeco Sense wireless sensors in workstations and conference rooms into Serraview’s cloud-based workplace management platform. Serraview’s touch screen kiosks, most often installed in elevator lobbies, display floor plans with this utilization data thereby allowing building occupants and visitors to find a free desk or conference room in real-time. The just in time, at-a-glance nature of this platform reduces the three to five- minutes it usually takes to find a free conference room or open desk to a matter of seconds.
Serraview Dashboards showing Condeco Utilization Data
Additionally, Serraview’s analytics tools allow corporate real estate departments to compare space allocations to measured workplace utilization for each business unit with high-quality visualization tools such as charts and heat-maps displaying areas of high and low utilization overlaid on a floor plan. Interactive space planning tools allow for quick right-sizing of space allocations, and the rapid development of business cases combined with detailed relocation plans to support the move to agile working and the space optimization process.
The two companies will be evaluating further joint-solutions, including the integration of Condeco’s Meeting Room and Desk Booking Software with Serraview’s tools. The integration would allow for Serraview’s floor plans to be available within the Condeco booking system as well as provide an additional layer of occupancy data based on bookings and check-ins to Serraview’s analytics tools.
Our combined approach really is a case where one plus one equals three. We have Condeco’s expertise in collecting utilization data and Serraview’s workplace management tools as the aggregation platform. Together, we remove the need to manually maintain multiple systems and provide extraordinarily valuable insight to business leaders.
John Anderson, Chief Revenue Officer, Condeco – LinkedIn
Serraview has always been passionate about making buildings actually work for people. Condeco’s technology helps us take this vision a step further by providing the smarts to accurately measure space utilization and desk and conference room devices for employees to interact with. When you combine this with our interactive space planning tools, you have the ultimate toolkit for saving real estate spend, providing a modern employee experience and supporting an agile work environment that leverages best-of-breed technology.
Ian Morley, Chief Evangelist, Serraview – LinkedIn
Condeco develops and delivers workplace management solutions that improve the way people work and how organizations operate across the globe. Through our workplace scheduling and office utilization software and hardware, companies are maximizing the use of their office space, from ensuring high-pressure meetings and flexible work areas run smoothly, to providing essential real-time data on workspace usage for future planning. That’s why global Fortune 500 companies like Chevron, Barclays, and GE, are implementing our solutions worldwide. www.condecosoftware.com
Today, property cost represents the second or third largest expense to every organization, so understanding precisely how workplaces are being used is essential to conducting smart business. An independent study released by Grosvenor this week shows how workplace density, location, and building size play a role in workplace management strategy. The study, powered by Serraview data, looks at several organizations and their real estate breakdown. For the first time, comparing workplace density from a standard set of data gives a clear picture of not only how things are, but what’s possible. With Serraview identified as a best-practice software, the data provides a benchmark for efficiency in the workplace that can be used by all organizations. To read the study and learn more, visit Grosvenor’s website at:
Grosvenor is a team of management consultants based in Sydney, Canberra, and Melbourne, Australia. The company works with clients across both the public and private sectors to deliver confidence and project success. For more information, visit Grosvenor at: http://www.grosvenor.com.au/
Worktech West Coast this year was hosted as a RAW(Revolutions at Work) event, which is a cutting edge format where the team hold the event in a “RAW” space yet to be outfitted – a blank canvass where people can envision the future workplace. Although the neighborhood was perhaps in what you’d call an “up-and-coming” area, the concept itself proved effective and got people thinking about all of the different working environments that are possible and how future workspaces may be built and facilitated.
The sessions for the event we grouped around the following themes to prompt discussion:
Blurring of Physical and Virtual Space – How can our digital worlds be used to enhance our physical ones? The blurring of these two boundaries comes when people can use technology to change the physical spaces they inhabit, offering a tantalizing look at what a technology based future could look like, combined with the real world that is enabling.Jacob Morgan posed (somewhat controversially) that the office may not exist at all the future! Certainly not a view that we share. Here we believe that the office of the future will continue to become one that is more open and flexible, encouraging employees to come together, collaborate, innovate and be productive. Although there is a time and a place for quiet, individual work (which may be done remotely, or at home), there is incredible power and energy that can be harnessed by bringing people together. Certainly a trend that we are seeing in Australia and across many technology companies in the Bay Area.
User Experience (UX) and Magnet Workplaces– a look at Global Workplace case studies that focused on the User Experience and discussed how they have pushed innovation forward to create “magnet” workplaces. Microsoft shared their experiences on this topic and how it impacts and shapes their design.We hold the view that UX is incredibly important for enhancing the experience of our workplace interactions. UX can be used to inspire and facilitate enhanced levels of productivity from all stakeholders.
The City as a Platform for Innovation – Michael Joroff from MIT, Boston explored the future of cities – troubleshooting the journey of evolution from traditional cities to innovation districts and beyond. He had some interesting publications that are available to read online. New Century City Developments and The Rise of Innovation Districts. Interestingly Ford Fish, SVP of Real Estate from Salesforce.com, spoke to their policy of building urban campuses and the conscious decision that Salesforce have made to not move to the outer suburban locations, rather to stay in the heart of the city because that’s where there customers are that is where their incredibly talented staff want to be.
Collaboration and Community – What is the secret to successful collaboration within the workplace? Several technologies were shown on how to successfully harness technologies, space and job alignment to make the environment conducive to igniting that collaborative/creative spark to create the perfect community.
Our co-founder, Ian Morley, joined an exciting panel discussion with Martin Brooker (COO Condeco Software), Mark Gilbreath (CEO Liquidspace), Michael Housman (Chief Analytics Officer Evolov) and chaired by Peter Miscovich (MD JLL) to explore the benefits of The Quantified Workplace – specifically how technology can provide quantifiable insights into workplace utilization and help predict trends for the future.
Where are the greatest opportunities to enable the Quantified Workplace? How can it be utilized to unlock the full value of your real estate? We see that there are actually three key components:
1) The first is about analytics – what data can you collect and how can it be harvested to help make better decisions. For example, how much space do we actually need both now and in the future, what do our business units need, who are our biggest offenders in terms of space wastage, how should we focus our limited real-estate resources to make the biggest impact?
2) The second is about now having the tools to do something about it, tools to execute – scenario planning is often hard, tedious and prone to error. It should be easy and intuitive drag and drop groups around your portfolio to plan a better layout and communicate and refine those plans with your business units. Communication and collaboration with your business units and employees should be easy!
3) Your people. How can technology improve the customer experience for all your employees and stakeholders of your buildings? Especially as we move towards more modern, flexible, collaborative work environments, how can technology enable productivity and also take away the ‘fear factor’ that’s often associated with losing one’s desk?
In summary, it was a really exciting event to be a part of. We continue to be excited by the increasing uptake of our enablement technologies within North America, and look forward to sharing more client experiences in the future.
Serraview will once again be joining the Worktech crew for another insightful look into the future of work, this time at Worktech 14 West Coast on October 9th, 2014 in San Francisco.
We are excited to be joining thought-leaders from around the globe to debate and discuss how we will all be working in the future, sharing case studies and ideas that are shaping our new world of work.
At this year’s conference, we will be joining the panel discussion on “The Quantified Workplace“. How can technology provide quantifiable insights into workplace trends? How can we deeply understand the business requirements from a demand perspective? How do we attract and retain the smartest, most talented people? How do we enable increased staff satisfaction and productivity? How do we enable this open, agile and productive workplace of the future? How can technology help?
Other speakers at this ground-breaking event include: Steve Monaco, Head of Global Real Estate & Workplace Services, Motorola Mobility, Prarthana Johnson, Senior Design Manager, Microsoft, Ford Fish, SVP Real Estate,Salesforce.com, Gervais Tompkin, Principle, Gensler, Philip Ross, Futurologist & CEO, UNGROUP, Lori Gee, Vice President of Applied Insight, Herman Miller, Inc. Michael Joroff, Senior Lecturer, MIT Dept. of Urban Studies and Planning, Kristine Woolsey, Behavioural Strategist, CarrierJohnson + CULTURE. Other speakers have been drawn from leading design, property and technology companies.
Please do come and visit our booth for a more in-depth look at how we have been helping our clients to drive significant change within their workplace and unlock the full value of their real estate.
We look forward to meeting you there and sharing our experiences from the last ten years in Australia and first twelve months in North America.
For our Australian customers, 2013 may well be recorded as the year that flexible working finally saw wide-scale adoption across the country. With the majority of our customers pioneering this new working style, we made the strategic decision in 2012 to work closely with our industry partners to make sure they had the best tools to fully unlock the value of these highly collaborative, vibrant and productive workplaces.
For our 2013 product roadmap, this meant a three-pronged approach:
Facilitating the elegant management of neighbourhoods;
Making flexible workplaces awesome for everyone; and
Delivering cutting edge & cost effective tools for measuring space utilisation
This approach has seen great success and adoption across the industry, with over 500,000sqm (5m sqft) of flexible working currently being managed, optimised and delivered via our solution.
Amazing New Australian Flexible Workplace – Source: www.woodsbagot.com
Facilitating the Elegant Management of Neighbourhoods
With all the benefits flexible working provides for staff, it does unfortunately create more overhead and pain for corporate real estate who still have to manage and plan for these areas, and their ongoing growth & contraction to meet business’ needs.
Our Visual Block and Stack (VBS) has always been the hallmark of efficient, best-practice accommodation management. The VBS has always allowed of our customers to keep track of space allocations and plan for future growth.
As part of the move to support flexible working, we completely rewrote our VBS tool from the ground up over the last 18 months to support ‘flexi teams’ and ‘hoods’ (neighbourhoods shared by many flexi teams) as a core concepts within the VBS. While we were there, we also made some great performance and usability enhancements – keeping with our mantra of creating tools that are extremely intuitive and simple to use.
Property administrators are now easily able to track and report on their space in both fixed, flexible and hybrid environments; real estate managers can set targets for key occupancy metrics such as head count to workpoint ratios, and readily monitor which teams are achieving their utilisation goals.
Once you move to a flexible working environment it becomes clear that you also need to help staff get the most out of the space. Finding a colleague, a free desk or a shared space is much more difficult, and our second major focus of 2013 was to improve collaboration and productivity in flexible environments.
Making Flexible Workplaces Awesome for Everyone
When making tools for these everyday users – users that are not wrapped up in managing property on a daily basis – we believe that the following goals are crucial for making sure the new space is used effectively:
Location information should be accurate and available in real time – in environments where people can be working from anywhere this is paramount; and
Technology should not interfere with the working environment. Instead it should seamlessly integrate and improve each user’s way of working.
With those two goals as our foundation, we created Serraview Live and Serraview Locator services. We think the results here are ground breaking and we have already seen a lot of excitement from our customers. Serraview Live captures accurate utilisation information in real time from the workplace, and our Locator provides a clean, simple user interface for the staff to find people, desks and rooms. Again, this is done, all in real time.
Because Serraview Live and Locator integrate seamlessly in flexible working, both can be used without changing the way staff work – no checking in, no advance booking required. This means that once deployed, the tools are immediately ready for use in any existing environment.
We have already seen great success with these products with thousands and thousands of searches a day per customer. Watch this space to see what 2014 brings for Serraview Live and its related technologies.
Delivering Cutting Edge & Cost Effective Tools for Measuring Space Utilisation
Over 2013, we developed a range of technologies to quickly and easily collect and report on actual space utilisation. Our technologies range from our speed-gate plug in that collects utilisation data from ‘cardex’ or turnstile systems to our Serraview Live technology that will collect utilisation data to a workpoint level in real-time. Combining these technologies with our VBS, Workplace Portal and Business Intelligence frameworks have allowed us to demonstrate some incredible space saving opportunities and have facilitated many millions of $ in property savings for our clients over the last year alone.
Good news is in 2014 we are not slowing down! In fact, we are even more excited about the features and products we have planned. Our clear focus is to continue working with clients to further improve our product to help build, manage and optimise their workplace of the future; taking advantage of all the best technology platforms available. Make sure you visit again to keep up to date as we deliver our 2014 product roadmap.
We at Serraview are very pleased to announce that in partnership with Toronto based Insight Management, our acclaimed Space Planning, Relocation Management and Smart Environments tools are now available in Canada.
Sholem Prasow, the founding director of Insight Management is equally as excited, “When I first saw the Serraview system I was immediately impressed by the speed of setup and ease of use – immediately transferrable to time saved and dollars of costs avoided compared to what I’ve seen in the Canadian market.”
To establish the partnership, Sholem spent a number of weeks at Serraview’s Melbourne HQ to visit with the team, understand our company values, visit our flagship Australian clients and cement a close relationship with the Serraview HQ team.
“What I was most impressed with was by the even greater appreciation of those attributes by clients and end users — clients were proud of their choice in Serraview and eager to do even more with its ever advancing capabilities!”
Based in Toronto, Sholem and Insight Management will be available full time on the ground in Canada. Combined with Serraview’s New York based team, we are looking forward to offering our North American customers our very best levels of service.
We would love to hear how you are currently managing your organisation’s workspace, the challenges you are facing and where you see the opportunity. We have a wealth of experience to share from some of the world’s leaders in workplace management and design.
Sholem Prasow, the founder of Insight Management, (a Toronto based company) was educated in Engineering Science at the University of Toronto and Operations Research at the Wharton School. Previous to Insight Management, he has had 20 years of industry sales and relationship management experience as Vice President of Business Development at Teknion. He has been a frequent contributor to industry publications and a speaker at industry conferences in the areas of Workplace, Project Management, Sustainability, Education and Healthcare. Sholem has been awarded an Honorary Membership by the Association of Registered Designers of Ontario for his educational contributions to the design community. Together with Insight Management and Serraview, Sholem is now dedicated to fostering a new level of excitement around the opportunities to optimize workspace efficiency within Canada.